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Understand mobile offline access

Know what to expect when the connection drops.

Mobile appUpdated

For All customers

On this page

Before you begin

The current mobile app requires an internet connection. Offline synchronization is deferred.

Steps

  1. Connect to the internet and sign in before opening team workflows.
  2. If a request fails, keep the screen open to preserve any retained draft.
  3. Restore the connection and check the saved result before repeating an edit.

What to expect

A temporary request failure may preserve the current screen and draft. The app does not synchronize offline changes.

Troubleshooting

Reconnect when data or actions are unavailable. Previously displayed data does not grant offline authorization. Avoid signing out or clearing app data while recovering a draft.